Self Storage Security Systems: A Comprehensive Guide
In a competitive market, what makes a renter choose your facility over the one down the street? While location and price matter, a visible and robust commitment to security is often the deciding factor. Today’s tenants are savvy, and they expect more than just a lock and key. They want to see high-definition cameras, controlled gate access, and a well-lit property that makes them feel safe at any hour. By implementing advanced self storage security systems, you’re not just preventing break-ins; you’re creating a powerful marketing tool. This guide will show you how to choose, implement, and promote the right security features to attract discerning customers and build a reputation as the safest choice in town.
Key Takeaways
Treat Security as a Marketable Asset: A comprehensive security system is one of your most powerful selling points. Use it to attract high-quality tenants, justify premium rental rates, and build a reputation for being the safest choice in your area.
Create a Layered Security System: Effective security isn't about a single gadget; it's about combining multiple layers of protection. A strong perimeter, bright lighting, HD video surveillance, and smart access control work together to create a formidable defense.
Invest in Process, Not Just Products: Technology is only as good as the people and plans behind it. Ensure your system's success with professional installation, a consistent maintenance schedule, and thorough staff training on daily protocols and emergency response.
Why Self-Storage Security Matters
When people rent a storage unit, they aren't just paying for space—they're paying for peace of mind. A robust security system is the foundation of that trust. It goes beyond a simple padlock and a fence; it's about creating a secure environment that protects your customers' valued possessions and, in turn, protects your business's reputation and financial health. Investing in security is one of the smartest moves you can make for the long-term success of your facility.
Know the Common Security Risks
Let's be honest: self-storage facilities can be prime targets for theft and vandalism. It makes sense when you think about it—they house a high concentration of personal belongings in one location. One of the biggest challenges is that these properties often have many entry points, from individual unit doors to perimeter gates and office windows. Each one represents a potential vulnerability if not properly secured. Understanding these common security risks is the critical first step in developing a strategy that effectively deters criminals and keeps your tenants' property safe.
Protect Your Business and Build Customer Trust
Great security does more than just prevent break-ins; it builds a foundation of trust with your customers and directly impacts your bottom line. When renters feel confident that their belongings are safe, they're more likely to choose your facility over a competitor's—and they're often willing to pay more for that assurance. In fact, operators find they can charge higher rental rates when they offer enhanced self-storage security features. This investment also protects you from potential legal issues and liability claims if a tenant's items are damaged or stolen. It’s a clear signal to the community that you are a professional, reliable operator.
The Core Components of a Modern Security System
Building a truly secure self-storage facility starts with a strong foundation. Think of your security plan as a series of layers, where each component works with the others to protect your property, your tenants, and your business. A modern system goes beyond a simple lock and key; it integrates technology to create a comprehensive shield against potential threats. Focusing on these five core areas will give you a robust framework that deters criminals, provides peace of mind for your customers, and gives you complete oversight of your facility.
High-Definition Video Surveillance
Clear, high-definition video is one of your most powerful security tools. Gone are the days of grainy, unusable footage. Modern HD and IP cameras provide crystal-clear images that make it easy to identify people, read license plates, and see exactly what’s happening on your property. Placing cameras in highly visible locations, like entry points and along driveways, acts as a powerful deterrent. When potential thieves see they’re being recorded, they’re far more likely to move on. For maximum effect, you should also post clear signage stating that the property is under video surveillance. Many modern security camera systems also send alerts directly to your phone, so you’re immediately aware of any unusual activity.
Smart Access Control
Managing who comes and goes is fundamental to storage security. A smart access control system gives you precise control over every gate, door, and entry point. Instead of traditional locks, these systems use electronic keypads, key fobs, or even mobile apps to grant access. This not only prevents unauthorized entry but also creates a detailed digital log of every person who enters and exits the facility, and when. This audit trail is invaluable for investigating any incidents that may occur. It also offers a higher level of convenience and security for your tenants, who no longer have to worry about lost keys or copied codes.
Secure Perimeters and Strategic Lighting
Your first line of defense is a secure perimeter. A strong, well-maintained fence is essential for defining your property line and preventing casual trespassing. For facilities in higher-risk areas or those storing high-value items, consider heavy-duty, anti-climb fencing. Just as important is strategic lighting. A well-lit facility eliminates shadows and hiding spots, making it an uninviting target for criminals. Bright, consistent lighting in parking lots, along driveways, and between buildings also helps your tenants feel safe when accessing their units after dark. These elements are key principles of Crime Prevention Through Environmental Design (CPTED), a strategy focused on deterring criminal behavior through smart design.
Alarms for Individual Units
While perimeter security is crucial, adding protection to individual units provides another critical layer of defense. Individual door alarms can detect and alert you to unauthorized entry into a specific unit. This is especially effective against thieves who might gain access to the facility and then try to break into units by cutting through interior walls. When a door is forced open, the alarm can trigger a loud siren, send an alert to you or your security provider, and activate surveillance cameras in the area. Offering alarmed units can also be a premium feature that attracts tenants looking for the highest level of security for their belongings.
Integrated Fire Safety Systems
A comprehensive security plan must also account for non-criminal threats like fire. Protecting your tenants’ property and your investment requires a reliable fire safety system. This includes strategically placed smoke detectors, fire extinguishers, and, where required, a full sprinkler system. The key is integration. A modern system connects these components so that when a smoke detector is triggered, it can automatically alert the fire department and your security monitoring service. This ensures the fastest possible response, minimizing potential damage and demonstrating to your customers that you are prepared for any emergency. You can find relevant codes and standards from the National Fire Protection Association to ensure your facility is compliant.
Explore Advanced Security Technologies
Going beyond traditional locks and cameras can set your facility apart. Today’s security technology offers smarter, more integrated ways to protect your property and give your tenants peace of mind. These advanced systems don't just react to problems; they help you proactively manage your facility, streamline operations, and provide a superior customer experience. From keyless entry that tenants can control with their phones to AI-powered analytics that can tell the difference between a potential threat and a raccoon, these tools are game-changers.
Adopting these technologies means you can offer a premium, modern storage solution that tenants are often willing to pay more for. It also makes your job easier by centralizing control and providing valuable insights into how your facility is being used. Think of it as upgrading from a simple alarm to a comprehensive security command center that you can access from anywhere. Let’s look at some of the most impactful technologies you can implement.
Keyless and Smart Access
Ditching old-school padlocks for keyless and smart access systems is a major step up for both security and convenience. Tenants no longer have to worry about lost keys, and you gain a digital record of everyone who enters and exits the property. These systems often use mobile apps, key fobs, or keypad codes, giving you precise control over who has access and when. This technology is not just a perk; it’s a feature that modern customers expect. In fact, research shows that many tenants are willing to pay extra for the convenience of anytime access that smart systems provide. This upgrade can directly translate into higher revenue and a more competitive edge in your market.
Manage Your System from the Cloud
Imagine being able to check your camera feeds, open a gate for a delivery truck, or adjust a tenant's access rights from your phone or laptop, whether you're on-site or on vacation. That’s the power of a cloud-based security system. By moving your management platform to the cloud, you centralize control of your surveillance, access control, and alarm systems into one user-friendly dashboard. This not only simplifies your daily tasks but also enhances your facility's security. Cloud-based live monitoring systems provide self-storage facilities with enhanced security, crime prevention, and operational efficiency, giving you a real-time view of your property around the clock.
Use AI for Smarter Analytics
Artificial intelligence (AI) is transforming video surveillance from a passive recording tool into an active security partner. AI-powered analytics can intelligently distinguish between genuine threats and harmless events, like a person loitering near a gate versus leaves blowing in the wind. This drastically reduces false alarms, so you only get alerted to what truly matters. These systems can also provide valuable business intelligence, such as tracking customer traffic patterns to help you optimize facility layout and staffing. Using remote guarding and live video monitoring with AI gives you enhanced operational insights while improving the customer experience.
Monitor Your Facility from Anywhere
The ability to monitor your facility remotely offers incredible peace of mind and operational flexibility. Whether you manage one location or several, remote access allows you to keep an eye on things without being physically present. You can view live video, review recorded footage, and manage system settings from any internet-connected device. However, a system is only as good as its upkeep. To ensure everything works when you need it most, it's crucial to perform regular maintenance. A complete self-storage security guide will always emphasize the need for routine checks, like cleaning camera lenses, testing batteries, and keeping software updated to maintain peak performance.
Get Real-Time Security Alerts
When a security event occurs, every second counts. Advanced security systems can send instant alerts directly to your smartphone or email the moment suspicious activity is detected. These notifications can be customized for specific events, such as a gate being forced open, an unauthorized access attempt, or motion detected in a restricted area after hours. This allows you or your security team to respond immediately, potentially stopping a crime in progress. Modern access control systems are a key part of this, as they don't just grant or deny entry—they actively manage and monitor who is coming and going, flagging any unusual behavior in real time.
How to Implement Your New Security System
Choosing the right security technology is a great start, but how you put it all together is what truly makes your facility safe. A thoughtful implementation plan ensures every component works seamlessly, your team is prepared, and your investment pays off for years to come. It’s about creating a system that’s not just installed, but integrated into the very fabric of your operations. Think of it as building a house—you wouldn’t just buy a pile of lumber and hope for the best. You need a blueprint to make sure the foundation is solid and every wall is secure.
This process involves more than just mounting cameras and setting up alarms. It requires a professional assessment to identify your unique vulnerabilities, expert installation to guarantee performance, and thorough training to empower your staff. It also means committing to regular maintenance and staying current with legal requirements that protect both you and your customers. By following these steps, you can build a security framework that protects your tenants’ property, safeguards your business, and gives everyone peace of mind. This proactive approach turns your security system from a collection of gadgets into a cohesive, reliable defense strategy.
Start with a Professional Security Assessment
Before you buy a single piece of equipment, the first step is to understand exactly what you need to protect. Every self-storage facility has unique weak spots, from poorly lit corners to unmonitored access points. A professional security assessment is the best way to get a clear picture of your vulnerabilities. An expert will walk your property, identify potential risks, and recommend a tailored solution that fits your layout and budget. This foundational step ensures you invest in the right technology for your specific needs, rather than taking a one-size-fits-all approach that could leave you exposed. It’s the blueprint for building a truly effective security system.
Follow Installation Best Practices
Once you have a plan, professional installation is non-negotiable. While a DIY approach might seem tempting to save money, improper setup can create blind spots, cause system failures, and ultimately compromise your entire security network. Trained technicians ensure that every camera is positioned for optimal coverage, every sensor is calibrated correctly, and all components are integrated to work together flawlessly. They understand the technical details, from wiring and network configuration to software setup. Hiring professionals for the job guarantees that your system functions as intended from day one, giving you a reliable foundation for your facility’s safety.
Train Your Team for Success
Your security technology is only as effective as the people who operate it. A comprehensive training program is essential to empower your staff to manage the system confidently. Your team should know how to monitor live feeds, interpret alerts, manage access control, and respond to incidents according to a clear protocol. Decide whether your on-site staff will handle daily monitoring or if you’ll partner with a dedicated security team for 24/7 coverage and rapid response. When your employees feel prepared and capable, they become your first line of defense, turning your security system from a passive tool into an active, responsive shield for your business.
Establish a Maintenance Schedule
A security system isn't something you can set and forget. Like any important equipment, it requires regular upkeep to perform at its best. Establishing a proactive maintenance schedule is key to ensuring long-term reliability and preventing unexpected failures. This routine should include tasks like cleaning camera lenses to maintain clear video quality, testing sensors and alarms, checking battery backups, and installing necessary software updates to protect against cyber threats. A simple maintenance checklist can help you stay organized and ensure nothing gets missed. Consistent care keeps your system running smoothly and extends the life of your investment.
Ensure You're Legally Compliant
As a facility owner, you have a responsibility to protect your customers' property and their privacy. Implementing a security system comes with legal obligations that you need to understand and follow. This includes adhering to state and local laws regarding video surveillance, especially in areas where tenants have a reasonable expectation of privacy. You also need clear policies for how long you store video footage and who can access it. Understanding your liability and ensuring your security practices are fully compliant with California privacy laws not only protects you from legal trouble but also builds trust and shows your customers you take their security seriously.
Manage Your Day-to-Day Security Operations
Installing a state-of-the-art security system is a huge step, but the work doesn’t stop there. Effective security relies on consistent, daily management. Creating solid operational habits ensures your technology, your team, and your tenants are all working together to keep your facility safe. A well-managed system not only deters potential threats but also builds a reputation for reliability and care, which is invaluable for your business. By integrating security into your daily workflow, you turn a one-time investment into a long-term asset that protects your property and gives your customers peace of mind.
Create Your Daily Security Protocol
A daily security protocol is your playbook for a safe facility. Start by creating a simple checklist for your staff to follow. This should include reviewing access logs for unusual activity, performing a physical walk-through of the property to check for unsecured gates or fence damage, and verifying that all cameras are online and recording properly. A consistent routine helps you spot small issues before they become big problems. Strong daily habits, especially around your access control systems, are fundamental to preventing unauthorized entry and maintaining a secure environment for everyone.
Develop an Emergency Response Plan
When an emergency happens, a clear and practiced plan is your best defense. Your emergency response plan should outline specific steps for various scenarios, including break-ins, fires, and medical incidents. Detail who to contact, how to secure the area, and the protocol for communicating with tenants. Running drills with your staff ensures everyone knows their role and can act quickly and confidently. Modern live monitoring systems can be a critical part of your response, providing real-time visuals to help your team and first responders assess the situation accurately.
Keep Your System in Top Shape
Your security equipment works hard around the clock, and it needs regular care to perform at its best. Schedule routine maintenance to clean camera lenses, test motion sensors, check battery backups, and install software updates. Think of it like regular maintenance on a car—it prevents unexpected breakdowns. A well-maintained system is reliable and effective, showing customers that you’re serious about their safety. Investing in the upkeep of your advanced security measures protects your property and reinforces the value and appeal of your facility.
Plan for Ongoing Staff Training
Your team is your first line of defense, so their training is essential. Go beyond a one-time orientation and implement an ongoing training program. Regular sessions should cover how to operate the security software, identify suspicious behavior, and execute the emergency response plan. When your staff feels confident and knowledgeable, they become proactive participants in the facility’s security. This commitment to training helps create a secure culture, which is key to building tenant trust and reducing your business’s liability.
Educate Your Customers on Security
Your tenants can be powerful allies in keeping the facility secure. Take the time to educate them on their role in maintaining a safe environment. Provide simple tips during the move-in process, like choosing a high-quality disc lock, never sharing their gate code, and reporting any suspicious activity immediately. You can also include security reminders in your newsletters or on signage around the property. When customers understand the security measures in place—from surveillance to the benefits of climate-controlled units for protecting valuables—they become more invested in the community and its safety.
How to Choose the Right Security Features
Once you have the core components in place, you can start thinking about which advanced features will give you the best return on your investment. The right security features for your self-storage facility depend entirely on your location, your customers, and the type of property you’re protecting. There’s no one-size-fits-all solution, and that’s a good thing—it means you can build a system that’s perfectly tailored to your needs. Think of it like layering different types of protection to create a comprehensive shield around your business.
Choosing the right features is about balancing security with convenience. You want to make your facility as secure as possible without making it difficult for your tenants to access their belongings. The goal is to find technologies that not only deter criminals but also enhance the customer experience. From biometric scanners that offer foolproof entry to mobile apps that put control in your tenants' hands, each feature adds a unique layer of value. By carefully considering these options, you can create a secure environment that attracts high-quality tenants and sets your facility apart from the competition.
Consider Biometric Access
If you want to offer top-tier security, biometric access is the way to go. Instead of relying on codes or keys that can be lost or shared, this technology uses unique biological markers like fingerprints or facial scans to grant entry. This means you can be certain that only authorized individuals are accessing your facility. Implementing access control systems with biometric readers provides a clear, indisputable record of who comes and goes, which is invaluable for security and accountability. It’s a premium feature that sends a powerful message to potential tenants: you take their security seriously. This can be a major draw for customers storing valuable or irreplaceable items.
Add Environmental Monitoring
Security isn't just about preventing theft; it's also about protecting stored items from damage. This is where environmental monitoring comes in. These systems use sensors to track conditions like temperature and humidity inside your storage units, alerting you and your tenants if levels fall outside a safe range. This is a critical feature for customers storing sensitive items like wooden furniture, electronics, artwork, or important documents. Offering environmental monitoring systems shows that you care about the condition of your tenants' belongings, not just their safekeeping. It’s a thoughtful addition that builds trust and can protect you from liability if something goes wrong.
Integrate with a Mobile App
In a world where we manage everything from our phones, giving your tenants the ability to interact with their storage unit via a mobile app is a game-changer. Smart technology integration allows customers to open gates, unlock their unit, pay their bills, and receive security alerts right from their smartphone. This level of convenience and control is a huge selling point that can significantly improve tenant satisfaction and keep them renting with you long-term. It modernizes the self-storage experience and shows that your facility is keeping up with the latest technology, making it more appealing to a wider range of customers.
Offer Smart Storage Units
Take your security to the next level by offering smart storage units with individual monitoring. Instead of just securing the perimeter, you can provide protection for each specific unit. These smart storage units can be equipped with features like individual door alarms that send real-time alerts if a unit is opened unexpectedly. Some systems even allow tenants to remotely lock and unlock their unit doors through the mobile app. This feature provides an incredible amount of peace of mind for tenants, as they know their specific space is being watched over. It’s a premium service you can offer to set your facility apart and attract customers looking for the highest level of security.
Plan for Future Growth
As you choose your security features, it’s important to think about the future. The security landscape is always changing, and new technologies are constantly emerging. The system you install today should be able to grow with your business and adapt to new challenges. Investing in scalable, advanced self-storage security measures ensures you won’t have to start from scratch in a few years. Work with a security partner who understands this and can help you design a system that is flexible and forward-thinking. This proactive approach will keep your facility secure, competitive, and ready for whatever comes next.
Plan Your Security System Budget
Creating a budget for your security system is more than just crunching numbers; it's about making a strategic investment in your facility's reputation and long-term success. A well-planned budget ensures you can implement a system that protects your tenants' belongings and your business without any financial surprises down the road. Thinking through both the initial setup and the long-term upkeep will help you build a security plan that is both effective and sustainable. This approach allows you to see security not as a cost center, but as a powerful tool for growing your business.
Analyze the Initial Investment
Your initial investment covers the tangible parts of your security system—the cameras, access control keypads, lighting fixtures, and alarm sensors—plus the professional installation to make it all work together. Investing in advanced self-storage security is crucial for enhancing the safety and appeal of your units. Think of this as the foundation of your facility's security. To get a clear picture of these upfront costs, it’s wise to start with a professional security assessment. This will help you identify exactly what you need, ensuring you invest in the right equipment for your specific layout and risks, which ultimately helps you attract and retain tenants.
Account for Ongoing Costs
Beyond the initial purchase and installation, your security system will have recurring operational costs. These are the expenses needed to keep your system running smoothly day in and day out. This can include monthly fees for professional monitoring services, software subscriptions for cloud-based management, and a budget for routine maintenance and potential repairs. For example, live monitoring systems provide enhanced security and operational efficiency, making them a worthwhile ongoing expense. Factoring these costs into your annual budget from the beginning ensures your system remains a reliable asset rather than an unexpected financial burden.
Look for Insurance Benefits
A comprehensive security system does more than just deter criminals; it can also have a positive impact on your bottom line. Many insurance companies recognize that facilities with robust security measures are a lower risk. As a result, you may qualify for reduced insurance premiums. Good security helps you avoid legal issues and the costs associated with lost or damaged items. It’s a great idea to speak with your insurance provider about your security upgrades. They can tell you exactly what discounts on your policy you might be eligible for, turning your security investment into a source of savings.
Calculate Your Return on Investment
A top-tier security system pays for itself over time in several ways. First, it acts as a powerful marketing tool. A secure facility allows you to charge higher rental rates, as customers are often willing to pay a premium for the peace of mind that comes with enhanced security features. This leads to increased revenue and higher occupancy rates. Beyond the direct financial gains, consider the value of your facility's reputation. Fewer incidents of theft or vandalism mean happier tenants, better online reviews, and a stronger brand in your community. This trust is an invaluable asset that contributes directly to your business's long-term growth.
How to Market Your Secure Facility
You’ve invested in a state-of-the-art security system—now it’s time to make that investment work for you. Don’t let your top-tier security be your facility’s best-kept secret. For potential customers, safety is a primary concern, and your commitment to it can be the single most compelling reason they choose you over a competitor. By actively marketing your security features, you can attract more renters, justify your pricing, and build a reputation as the most trusted storage solution in the community. Think of your security system not just as a protective measure, but as a powerful marketing tool. Let’s walk through exactly how to put your security features front and center.
Communicate Your Security Advantage
Your security system is more than just hardware; it’s a core benefit you offer to every customer. Security is a major selling point for renters who are naturally concerned about the safety of their belongings. A visible and effective security presence makes them feel safer and more confident in their choice. Instead of just listing features like "surveillance cameras," frame it as "peace of mind." Your marketing language should focus on the feeling of security you provide. This approach helps you connect with customers on an emotional level, addressing their biggest worries and positioning your facility as the clear solution. This is a key part of building a brand strategy that resonates with your target audience.
Offer Security Demonstrations
Seeing is believing. While photos and descriptions are great, nothing builds confidence like an in-person demonstration. Make your security features a highlight of every facility tour. As you walk potential customers through the property, point out the high-definition cameras and explain their coverage. Show them how the electronic gate access works and let them see how bright and responsive the LED lighting is. If you have individual unit alarms, demonstrate how they function. Making your security tangible and easy to understand removes any doubt and shows you’ve thought through every detail. Simple, visible security deterrents, like clear signage that says "Property Under 24/7 Video Surveillance," also reinforce the message that your facility is a hard target for criminals.
Build Confidence with Transparency
Being open about your security measures shows that you’re a professional and responsible operator. Explain to potential renters why you’ve invested in a comprehensive system. A robust security plan helps you, the owner, avoid legal issues and can even help lower your business insurance premiums. Sharing this demonstrates a long-term commitment to maintaining a secure and well-managed facility. This transparency builds a deep level of trust. You can also mention that some renter's insurance policies offer discounts for storing items in a secure, monitored facility, positioning you as a partner who is actively helping them protect their property. This level of professionalism is what sets a premium facility apart.
Highlight Security in Your Marketing
Integrate your security message into every single piece of marketing material. Start by creating a simple, powerful list of your key security features—like "24/7 HD Video Surveillance," "Gated Electronic Access," and "Individually Alarmed Units." Now, put that list everywhere. Feature it prominently on your website's homepage, in your online directory listings, and in your print ads. Use high-quality photos and videos on social media to showcase your clean, well-lit, and secure property. When someone calls to inquire about a unit, make sure your staff is trained to mention the security features early in the conversation. Consistent messaging ensures that every potential customer knows that when they choose your facility, they are choosing security first.
Frequently Asked Questions
My facility is small and my budget is tight. What's the most important security feature to start with? That's a great question, and it's one many facility owners have. If you have to prioritize, focus on the fundamentals that provide the biggest impact. Start with strategic lighting and high-definition cameras. A well-lit property is a powerful deterrent on its own, and placing clear cameras at all entry and exit points gives you visibility where it matters most. These two elements create a strong foundation of security that makes tenants feel safer and criminals think twice, giving you the most value right from the start.
How can I justify higher rental rates after upgrading my security? Instead of just listing new gadgets, you're selling the feeling of confidence and peace of mind. The key is to be transparent and proactive. Make your security features a star of your facility tour. Show potential tenants the crisp, clear view from your surveillance monitors and demonstrate how easy the new access gate is to use. When customers can see and understand the investment you've made in protecting their belongings, they recognize the added value. They aren't just paying for space; they're paying for the assurance that their property is safe.
Is a professional security assessment really necessary? Can't I just identify the weak spots myself? While you definitely know your property better than anyone, a professional security expert brings a different perspective. They are trained to think like a potential thief and can spot vulnerabilities you might overlook from seeing the property every day. An assessment isn't just about finding flaws; it's about creating a smart, cohesive plan. It ensures you invest your money where it will be most effective, preventing you from spending on the wrong equipment or leaving a critical blind spot unprotected.
I'm worried about the ongoing work. How much maintenance does a modern security system really need? It's true that a security system isn't something you can just set and forget, but the maintenance is probably less demanding than you think. The key is establishing a simple, consistent routine. This includes straightforward tasks like wiping down camera lenses every few months, testing alarms, and ensuring software is up to date. Most of this can be done quickly, and a good security partner can often handle software updates remotely. Think of it as preventative care that protects your investment and ensures your system is ready to perform when you need it most.
Will all this advanced technology be too complicated for my tenants and staff? That's a common and completely valid concern. The good news is that the best modern security systems are designed to be incredibly user-friendly. For your tenants, using a mobile app or a key fob is often far more convenient than fumbling with a traditional key and padlock. For your staff, a quality system will come with a clean, intuitive dashboard and your security provider should offer thorough training. The goal of this technology is to make security simpler and more effective, not to create headaches for the people who use it every day.
